Privacy Policy

Let's break it down by how you interact with us:

When You Contact Us

• Name, email, phone number
• Project details and requirements
• Property address or location info
• Budget ranges and timeline expectations
• Any photos or documents you share with us

When You Browse Our Website

• IP address and browser type
• Pages you visit and how long you hang out there
• Referral source (how you found us)
• Device and screen resolution (helps us optimize the site)

During Active Projects

• Legal documents and contracts
• Property ownership information
• Building specifications and technical requirements
• Communication history and project notes
• Payment and invoicing details

We're not in the business of selling your data or bombarding you with spam. Here's what we actually do with your info:

Primary Purposes

• Project Work: To design your building, communicate updates, coordinate with contractors, and deliver what you hired us for
• Consultations: To prepare for meetings, research your specific needs, and provide relevant advice
• Legal Stuff: To draft contracts, file permits, and comply with building codes and regulations
• Payments: To invoice you and process payments (we don't store credit card details - that's handled by our payment processor)

Secondary Purposes

• Website Improvements: Analyzing how people use our site so we can make it better
• Portfolio Development: With your permission, showcasing completed projects (we always ask first)
• Occasional Updates: Sending relevant news about sustainable design practices or our services (you can opt out anytime)
• Client Support: Following up on inquiries and maintaining our relationship

We won't use your personal info for anything we haven't mentioned here without asking you first.

We keep your information pretty close to the chest, but sometimes we gotta share it to get the job done:

Project-Related Sharing

• Structural Engineers & Consultants: They need project specs to do their calculations
• Contractors & Builders: Can't build without plans and site details
• Municipal Authorities: For permits, inspections, and regulatory compliance
• Suppliers: When sourcing specific sustainable materials for your project

Service Providers

• Web Hosting: Our site's gotta live somewhere
• Email Services: For professional communication
• Cloud Storage: Secure backup of project files (encrypted, obviously)
• Payment Processors: They handle transactions securely

Legal Requirements

If the law requires it - like a court order or regulatory investigation - we'll have to comply. We're not fans of this either, but it's part of operating legally.

What We Don't Do: We don't sell your data to marketers, rent out our contact lists, or share your info with random third parties for their promotional purposes. That's just not our style.

Security's kinda important when you're dealing with property info, legal docs, and design plans worth potentially millions. Here's what we do:

• Encryption: Data transmission uses SSL/TLS encryption (that little lock icon in your browser)
• Secure Storage: Files are stored on encrypted servers with restricted access
• Access Controls: Only team members who need access to specific info get it
• Regular Backups: We backup everything so nothing gets lost
• Secure Communication: Project discussions happen through secure channels
• Physical Security: Our office has controlled access and secure file storage

Look, no system's 100% hack-proof (anyone who tells you otherwise is lying), but we take reasonable precautions and stay updated on security best practices. If there's ever a breach that affects your data, we'll let you know ASAP.

Yeah, we use cookies - but not the chocolate chip kind. Here's the breakdown:

Essential Cookies

These keep the site functioning. They remember if you're logged in, your language preference, and basic stuff like that. Can't really turn these off if you wanna use the site properly.

Analytics Cookies

We use these to see which pages people visit, how long they stay, and where they click. It's all anonymous - we're looking at patterns, not tracking individuals. Helps us figure out if our portfolio page needs work or if nobody can find the contact form.

Your Browser Controls

Most browsers let you control cookies through their settings. You can block 'em, delete 'em, or get notified when sites try to set 'em. Just know that blocking all cookies might make some parts of our site wonky.

We don't use advertising cookies or those creepy retargeting things that follow you around the internet.

Different info gets kept for different lengths of time:

• General Inquiries: If you just ask a question and don't become a client, we keep your contact info for about a year, then it's gone
• Project Files: We hold onto completed project documentation for 7 years minimum (it's a professional requirement for architects in Canada)
• Contracts & Legal Docs: Kept for as long as legally required, usually 7-10 years after project completion
• Financial Records: Tax laws require us to keep these for 7 years
• Portfolio Images: If you've given permission, we keep these indefinitely unless you ask us to remove them
• Website Analytics: Usually aggregated and kept for 2-3 years

Once we don't need something anymore, we securely delete or destroy it. We're not hoarders - no point keeping stuff we don't need.

Under Canadian privacy laws (PIPEDA and BC's privacy legislation), you've got some solid rights:

Access Your Information

You can ask to see what personal data we have about you. We'll provide it within 30 days (usually faster).

Correct Inaccuracies

If something's wrong or outdated, let us know and we'll fix it. Especially important for contact details and project specs.

Withdraw Consent

You can opt out of marketing emails anytime. Just hit that unsubscribe link or shoot us an email. Note that we'll still need to contact you about active projects - can't really design your building without talking to you.

Request Deletion

Want us to delete your info? We'll do it, unless we're legally required to keep it (like project files for professional liability reasons). We'll explain if there's anything we can't delete and why.

Lodge a Complaint

If you think we've mishandled your data, talk to us first - we'll do our best to make it right. If you're not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.

How to Exercise These Rights:
Email us at info@jadebastionrise.info or call (604) 555-0147. We'll need to verify your identity before making changes, but we keep the process simple.

Our website might link to other sites - supplier catalogs, sustainable building resources, professional associations, that kinda thing. Once you click through to another site, their privacy policy takes over, not ours.

We try to only link to reputable sources, but we can't control what they do with your data. Always worth checking their privacy policies if you're concerned.

Same goes for any social media platforms where we might have a presence. If you interact with us on Instagram, LinkedIn, or wherever, those platforms have their own data practices.

Our services aren't directed at kids under 16, and we don't knowingly collect information from them. If you're under 16 and dreaming about becoming an architect someday, that's awesome - but have your parent or guardian contact us.

If we somehow end up with data from someone under 16 without parental consent, let us know and we'll delete it immediately.

We're based in Canada and primarily serve Canadian clients. Your data is stored on Canadian servers, which means it's protected under Canadian privacy laws.

Some of our service providers (like cloud hosting or email services) might have servers in other countries, potentially including the US. When that happens, your data could be subject to those countries' laws. We only work with providers who maintain strong security standards and comply with privacy regulations.

If you're contacting us from outside Canada, just know your info will be transferred here and handled according to Canadian law.

Privacy laws evolve, technology changes, and sometimes we need to update how we do things. When we make significant changes to this policy, we'll let you know by:

• Updating the "Last Updated" date at the top
• Posting a notice on our website
• Sending an email to active clients if the changes affect ongoing projects

We recommend checking back here occasionally, especially if you're working with us on a project. The most current version is always posted on our website.

If we make changes that significantly affect how we use your data, we'll ask for your renewed consent before implementing them.

If something in this policy isn't clear, or if you've got questions about how we handle your information, just reach out. We'd rather answer your questions than have you worry about it.

We'll respond to privacy inquiries within a few business days. If it's urgent, call us - we're pretty responsive.

And hey, if you've got feedback on how we can improve our privacy practices, we're all ears. We're always looking to do better.